Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Most orders within Dubai are delivered within 24–48 hours. Other Emirates typically take 2–4 business days.

You can create an account at checkout, or simply check out as a guest — an account is not required to order.

If your order hasn\u2019t shipped yet, contact us right away via WhatsApp at +971 56 389 8101 and we\u2019ll update the address before dispatch.

How do I track the status of my order?

You\u2019ll receive a tracking link by SMS or WhatsApp once your order ships. You can also message us directly with your order number.

Will you keep my credit card information on file?

No. We do not store your card details — all payments are processed securely through our payment provider.

Do you charge sales tax?

Applicable taxes (VAT) are calculated and shown at checkout before you complete your order.

Do you ship to my country?

We currently deliver across Dubai and the wider UAE. Customers must be 21 years or older, with age verification at checkout and on delivery.

Will my items come in one package?

Yes, all items in your order are packed and shipped together in a single, discreet package unless otherwise noted at checkout.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Due to UAE health and safety regulations, opened or used vaping and nicotine products cannot be returned or exchanged. Unopened items in original packaging can be returned within 7 days of delivery.

I received the wrong item

Contact us immediately via WhatsApp at +971 56 389 8101 with photos of the item and your order number, and we\u2019ll arrange a replacement or correction.

My order arrived damaged

Please contact us within 48 hours of delivery with photos of the damaged item so we can process a replacement quickly.

Where should I mail my authorized return?

Please contact us first via WhatsApp at +971 56 389 8101 before sending anything back — we\u2019ll confirm eligibility and provide return instructions.

How do I receive customer support?

Reach our team via WhatsApp or phone at +971 56 389 8101, or use the contact form on our Contact Us page.

What do I do if I entered an incorrect shipping address?

Contact us right away at +971 56 389 8101 with your order number and the correct address, and we\u2019ll update it if the order hasn\u2019t been dispatched yet.

Can I change or cancel an order after I've submitted it?

Orders can be changed or cancelled only before they\u2019ve been dispatched. Contact us as soon as possible via WhatsApp to request a change.

Can I pre-order an item that is sold out?

We don\u2019t currently offer pre-orders on sold-out items, but you\u2019re welcome to message us and we\u2019ll let you know when it\u2019s back in stock.